Basic Performance Investigation

When we have to go through a performance issue, the first thing that we have to do is gathering all the information as possible from the user that is reporting the issue. Many times, the source of the problem is on the user environment and we have to ensure that the problem is a real performance problem before starting the investigation. In order to gather information, we need to ask to the user as many question as we can build approaching meaningful information (like error messages, actions performed, etc) about the issue and if needed, we can ask the user to share their desktop to understand at all the user problem.

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